General Terms and Conditions
These terms apply to the sale of products published on the website www.ulje-ramov.hr. By using this website, the User of www.ulje-ramov.hr or the Buyer confirms that they are aware of and agree with the General Terms and Conditions, purchase terms, and privacy policy. It is considered that by placing an order, the Buyer fully accepts the General Terms and Conditions and purchase terms. By using this website, the User confirms their familiarity and agreement with these terms. All rights to the website www.ulje-ramov.hr are owned by the company RAMOV d.o.o., hereinafter referred to as the Seller.
Sales Contract
The sales contract for products between the Buyer and the Seller is concluded at the moment the order is placed.
The Buyer can only be an adult and legally capable person. A contract in the name and on behalf of minors or legally incapacitated persons may be concluded by their legal representatives or guardians. Partially legally capable persons may conclude a contract only with the consent of their legal representative or guardian. The Seller is not responsible for actions contrary to this provision.
The User is required to provide accurate, complete, and valid personal information when filling out the contact form. Failure to do so entitles the Seller to deny the User access to or fulfillment of all or part of the services offered on www.ulje-ramov.hr.
The Seller disclaims any responsibility for the accuracy and completeness of all information and content found on www.ulje-ramov.hr. The website reserves the right to errors in product descriptions and images provided based on manufacturer information. All content on the website is intended to assist customers in making a purchase. We do not take responsibility for unintentional errors.
www.ulje-ramov.hr posts all materials, photographs, and texts on the website in good faith to facilitate the customer’s selection during the purchase. However, it does not guarantee that product images fully match the actual product. Possible discrepancies may arise if the manufacturer modifies a product’s characteristics or contents. All descriptions are regularly and carefully reviewed.
The Consumer Protection Act (N.N.41/14, 110/15) applies to these terms and conditions.
Company Information
RAMOV d.o.o.
- Management Members: Matija Ramov (Member of the Board), Dragan Ramov (Procurator)
- Headquarters: Poslovna Zona Stankovci 2, 23422 Stankovci
- Registry Authority: Registered in the Commercial Court Register in Zadar
- Year of Establishment: 2010
- Company Registration Number (MB): 02646218
- Tax ID (OIB): 66958535239
- Share Capital: 20,000 HRK fully paid
- Bank: ERSTE & STEIERMÄRKISCHE BANK d.d.
- SWIFT Code: ESBCHR22
- IBAN: HR4224020061100590663
- Email Address: info@ramov-ulje.hr
Conclusion and Termination of Distance Sales Contract
The subject and commercial purpose of the contract is the purchase of a selected product or service through the "www.ulje-ramov.hr" online store, with payment of the corresponding price. The contract is concluded using remote communication means (distance contract), including online orders, printed promotional messages with order forms, and telephone orders with human assistance.
The Buyer may opt to receive information from the Seller about new products, promotions, and discounts (newsletter). After successfully completing registration (by correctly filling in all required details), the Buyer will receive a confirmation email.
Products available for purchase are listed on "www.ulje-ramov.hr," with product specifications, pricing, and VAT included.
Statement on Personal Data Protection and Use
RAMOV d.o.o. is committed to protecting customers' personal data by collecting only necessary and essential information for fulfilling obligations. Customers are informed about how their data is used and are regularly given the option to choose whether their data will be used for marketing purposes. All user data is strictly protected and available only to employees who require it to perform their duties. All RAMOV d.o.o. employees and business partners are responsible for upholding privacy protection principles.
Statement on Personal Data Transmission Protection
Personal data protection is in accordance with the General Data Protection Regulation (GDPR) of the European Parliament and Council (Regulation No. 2016/679) and the implementation of the GDPR.
Monri WSPay, as the processor for authorization and payment of credit card transactions, processes personal data in compliance with GDPR regulations and strict PCI DSS L1 standards for data entry and transmission security.